Items returned with the 14 days return policy may be refunded less a 20% restocking fee. The customer is also responsible for the return shipping costs.
If the listing price is free shipping, we will deduct the actual shipping fee from the total refund amount.
Please contact us before return anything. We will send a confirmation email to the buyer for the return.
If buyer sends back the item by C.O.D service, item will NOT be accepted.
Return Your Purchase At Our Retail Location*
Contact AOSOM Canada Inc. via E-mail or Phone and provide your order NO. and the reason of your return. You will receive a confirmation if you are eligable to return the product.
Return the item(s) at our Location where our associates will be pleased to assist you.
You will be refunded at the store through the same payment method that was used to purchase the item(s).
Return Your Purchase By Courier*
Contact AOSOM Canada Inc. via E-mail or Phone and provide your order NO. and the reason of your return. You will receive a confirmation if you are eligable to return the product(s).
Pack your product(s) backin the Original Boxes and make sure it is ready to ship.
You will receive an email with the Date & Time of the pick-up from the courier service. If not, you are responsible to drop-off the item to the courier service.
Once we have received the item(s), you will be reimbursed for the cost of the items purchased and the amount should appear on your credit card statementwithin 5 to 7 business days following this.
Please Note*1.Orders placed in store can not be returned by courier.
2.Shipping fees are non-refundable.
3.For purchases made using PayPal, returns can only be processed online and refunds will be credited directly to your PayPal account. We will not be able to process PayPal returns in store.
Do you have warranty for your products?
Warranty terms will state on our product description. If the listing does not contain any warranty information then we do not offer any warranty for that particular product. Please be aware all accessories and bonus gift are not covered by warranty. e.g. Battery, earphone, cable, carry bag, etc.
What conditions does the warranty not cover?
The warranty is not available for product damage caused by reason other than manufacturer's defects, for example, damage during delivery, misuse, improper installation, faulty operation, wear n tear, damage to accessories or when product has been modified, repaired other than by us.
Can I transfer the warranty to my friends?
Warranty is not transferable. Any warranty claims must come directly from the original buyer.
Does warranty cover replacement?
The warranty applies only to the original product and is not extended for replacements.
How can I provide proof of defect of the products?
Please send email to email@example.com with a detailed description and digital picture of defective product as a proof of damage. Your email and pictures will help us to claim from the manufacturer.
I would like to return my order, should I pay for the 20% restocking fee and shipping fee?
Yes,if you change your mind and do not want the item any more,20% restocking fee and shipping fee will deduct from the total refund amount.
No,if the item arrived defective, the 20% restocking fee and shipping fee is no need.